Last updated: January 1, 2026
At FaresBasket, we understand that travel plans can change. This Refund Policy outlines the conditions under which refunds and cancellations are processed for bookings made through our service. Please read this policy carefully before making a booking.
1. General Refund Principles
All refund requests are subject to the cancellation rules of the carrier (bus company, rail operator, or car rental provider) associated with your booking. FaresBasket will always act on your behalf to pursue any refund you are entitled to under those rules. Our service fees are generally non-refundable unless the cancellation is due to an error on our part.
2. Bus Ticket Refunds
Refund eligibility for bus tickets depends on the carrier and fare type selected at the time of booking:
- Flexible / Fully Refundable Fares: Cancellations made at least 24 hours before departure are eligible for a full refund to the original payment method.
- Standard Fares: Cancellations made more than 4 hours before departure may receive a partial refund or travel credit, depending on the carrier's policy.
- Non-Refundable / Promotional Fares: These tickets are not eligible for a cash refund. A travel credit may be offered at the carrier's discretion.
- No-Shows: Passengers who do not board and do not cancel in advance are generally not entitled to a refund.
3. Train Ticket Refunds
- Refundable Tickets: Full refunds are available if cancelled at least 24 hours prior to the scheduled departure time.
- Saver / Discounted Fares: These are typically non-refundable but may be exchanged for a later date subject to availability and any applicable exchange fee.
- First Class & Business: Refund and exchange terms are generally more flexible. Please confirm at the time of booking.
- Train Cancellations by Carrier: If the train service is cancelled by the operating carrier, you are entitled to a full refund regardless of fare type.
4. Car Booking Refunds
- Free Cancellation Period: Most car bookings can be cancelled free of charge up to 48 hours before the scheduled pick-up time.
- Late Cancellations: Cancellations made within 48 hours of pick-up may incur a cancellation fee equivalent to one day's rental charge.
- No-Shows: Failure to collect the vehicle without prior cancellation will result in forfeiture of the full booking amount.
- Pre-paid Rates: Pre-paid car bookings are non-refundable unless cancelled within the free cancellation window.
5. Group & Tour Package Refunds
Group bookings and tour packages have separate cancellation terms which are provided at the time of inquiry and confirmed in your booking agreement:
- More than 30 days before departure: Full refund minus a 10% administration fee.
- 15–30 days before departure: 50% refund of the total package cost.
- 7–14 days before departure: 25% refund of the total package cost.
- Less than 7 days before departure: No refund. Travel credit may be considered at our discretion.
6. How to Request a Refund
To initiate a refund, please contact us as soon as possible using one of the following methods:
When contacting us, please have the following ready: your booking reference number, the name used at the time of booking, and the reason for cancellation. We aim to process all refund requests within 3–5 business days of receiving complete information.
7. Refund Processing Times
Once a refund is approved, the time it takes to appear in your account depends on your payment method:
- Credit / Debit Card: 5–10 business days
- PayPal: 3–5 business days
- Bank Transfer: 7–14 business days
- Travel Credit: Applied to your account within 1–2 business days
8. Non-Refundable Items
The following are not eligible for refund under any circumstances:
- FaresBasket service and booking fees (unless the error is ours)
- Travel insurance premiums
- Promotional or "flash sale" fares clearly marked as non-refundable at purchase
- Add-on services already rendered (e.g., seat upgrades used)
9. Carrier-Caused Disruptions
If your journey is disrupted, delayed, or cancelled by the carrier, you may be entitled to compensation or a full refund directly from the carrier. FaresBasket will assist you in submitting such claims, but the final decision rests with the operating carrier.
10. Disputes
If you are not satisfied with the outcome of your refund request, please contact our customer service team and we will escalate the matter for review. We are committed to resolving all disputes fairly and promptly.
11. Changes to This Policy
FaresBasket reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Refund Policy, please reach out to us:
FaresBasket
30N S Gould St Ste r Sheridan, WY 82801, USA
Phone: +1 (888) 912-7480
Email: info@faresbasket.com
